Dr. Glenn Harnett is a Managing Director with Merchant Medicine LLC. He provides executive-level guidance for administrative clinical management, workflow and productivity process engineering, physician documentation and coding benchmarking and coaching, clinical technology selection and design optimization for electronic health record systems, and assists with clinical team training and quality assurance development. Most recently Dr. Harnett was Chief Medical Officer for American Family Care (AFC; including the former Doctors Express), growing it from 24 to 170+ clinics to become the second largest private urgent care operator in the U.S. He managed operational and physician oversight including supervision of 500+ physicians and was instrumental in the selection, design and rollout of a new electronic health record and practice management system. His role included oversight for Joint Venture designs, Laboratory operations, Risk Management, Quality Assurance, Physician Scheduling, Physician Recruitment, Physician Liaison, Patient Advocate, Chief Nursing Officer, and Credentialing Departments. Prior to AFC he was an Emergency Department and Urgent Care Medical Director for Georgia Emergency Associates.
Harnett works with health systems and private urgent care operators across the U.S. to design and development their clinical performance. He is professionally active in pharmaceutical research grants, clinical research and publication, and is a frequent guest speaker at urgent care venues. His credentials include ABEM Board Eligible Emergency Medicine, Medical Review Officer, NRCME DOT Examiner, CLIA/COLA Certified Lab Director, has a current medical license with the State of Alabama and an administrative medical license in the State of Texas. Dr. Harnett earned a BA in Psychology at the University of New Hampshire and his MD at the Medical College of Georgia. He completed his residency in Emergency Medicine at Emory University and was Chief Resident at Grady Hospital in Atlanta, GA. He is a trustee of the Urgent Care Association of America’s (UCAOA) Foundation and is a member of the Board of the College of Urgent Care Medicine. He is also a member of the Joint Task Force on Antibiotic Stewardship formed by the UCAOA and George Washington University’s Antibiotic Resistance Action Center. Dr. Harnett’s awards and recognition include Most Outstanding Resident 2004 Emory University Department of Emergency Medicine and the Physician Assistant Resident Teacher of the Year 2003. He was chosen as the Physician of the Year in 2007 at Coastal Carolina Medical Center in Bluffton, SC whose emergency department received a Tenet 5 star patient satisfaction rating under his leadership.